Tag Archives: ticket

World class customer service

“Can I have two tickets from the boundary of zone three to three bridges please? I’ve got an annual gold card.”

He gives me two tickets from Blackheath, costing over £18, instead of £13.

When I question it, I’m told its because I’ve only got one annual gold card.

“But my wife has one too- she’s travelling with me!”

“If I can’t see it, you can’t have it. It’s policy”.

So I cancelled both tickets, go and get my wife’s card, and finally buy the correct tickets.

Why can’t I choose the start and end location of any ticket I choose to purchase? With a single annual gold card, I’m entitled to up to three off peak discounted tickets if the other people are travelling with me.

We pay £2,800 a year to the train companies to be treated like criminals.

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Filed under blackheath

Have you lost your rail ticket?

Lost travelcard in Blackheath
Matt says:

Community service time! I found an oystercard just down the road from the Hare & Billet today. I’m going to hand it in at Blackheath Station tomorrow morning, but I thought it might be worth advertising the fact it’s been handed in, here. There was a photocard with it – is there any chance this man is one of your readers?

http://www.flickr.com/photos/latt/3331890306/

I know how annoying it is to lose your ticket, not to mention how patronising the “don’t do it again – we won’t give you another one” letters from our favourite Train Operating Company can be… Hopefully the mysterious ticket holder will claim what is rightfully his! Drop me a message if you read this, and I’ll put you in touch with Matt…

On another note, the photo above was taken from Matt’s Fickr page with a copyright sign on it, so I’m probably not supposed to have it on my blog… And I’ve made it a bit less yellow too – so Matt, switch to Creative Commons for your public photos if you can!

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Filed under blackheath, transport

How many inspectors does it take to catch a fare dodger?

Ticket Inspectors at Blackheath Station

Well, let’s think…  One to check the tickets, and one to do the booking?

No, maybe one to check the tickets, one to do the booking, and one to grab the dodger?

Okay okay, two to check the tickets, one to book the dodger, and another one to hold him down…  So that’s four.

Maybe one more to chase them if they run off?  And a couple more to stand around looking officious…  Yes.  Seven ticket inspectors for the only exit at Blackheath station from the platform coming back from London.

And they wanted to see the photo after I’d taken it.  Probably to check that I captured their good sides.

I know they’re just doing their jobs, and really, that’s fine.  But you me and everybody else sweating on those miserable trains is paying £712 a week year for this.

It ain’t great.  They didn’t even reply to my email yet.

Presumably another seven people are looking into it as I type this.

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Filed under blackheath