Tag Archives: national rail

World class customer service

“Can I have two tickets from the boundary of zone three to three bridges please? I’ve got an annual gold card.”

He gives me two tickets from Blackheath, costing over £18, instead of £13.

When I question it, I’m told its because I’ve only got one annual gold card.

“But my wife has one too- she’s travelling with me!”

“If I can’t see it, you can’t have it. It’s policy”.

So I cancelled both tickets, go and get my wife’s card, and finally buy the correct tickets.

Why can’t I choose the start and end location of any ticket I choose to purchase? With a single annual gold card, I’m entitled to up to three off peak discounted tickets if the other people are travelling with me.

We pay £2,800 a year to the train companies to be treated like criminals.

8 Comments

Filed under blackheath

The gravy train continues

As you may recall, I had a lovely £50 voucher from my last disastrous long distance train journey. As I could only redeem it in a station, I checked the prices on Monday morning using thetrainline (£150), then popped over to the station on Tuesday to purchase the tickets.

Guess what? They’d gone up by £50 overnight.

6 Comments

Filed under blackheath

Anyone care to balance this up a little?

From the “just has to be read to be believed” department:

Blackheath station becomes more accessible

To keep disruption to a minimum and get best value for money, work to renovate the platforms took place at the same time.

Transport minister Norman Baker said: “It is important that everyone is able to access the railways as rail travel continues to grow in popularity – that is why we have contributed £1.1m from our Access for All initiative to upgrading Blackheath station.

“In total we are committed to spending £370m on upgrading stations across Britain for people with reduced mobility.”

Dave Ward, Network Rail’s route director for Kent, said: “Thousands of people living and working in Blackheath rely on the railway every day.

“This new step-free route around the station is great news for passengers and will make it much easier for everyone to use the train, especially those with reduced mobility or with small children.

“It’s a significant investment in our stations so they better meet the ever changing needs of passengers.”

This article surely is a joke. Where are the delays, the wrong steps, the misery of the commuters? Please head to their comments page and make them realise what a crock their article is. Government subsidy to pay for increased accessibility whilst the SouthEastern is allowed to cream off £61.5m profits every year.

UPDATE:
They’ve now added a statement from Network Rail to the bottom of the page:

A Network Rail spokesperson said:

“We issued a letter in April advising local people that we had experienced some problems with the project owing to a combination of extreme winter weather conditions in December and January, some unforeseen difficulties with the installation of the new power supply for the lift and some issues with the fabrication of the new staircase.

“This meant we would not be able to complete the work to the original timescale.

“We apologise for any additional disruption this caused for passengers.”

Translation: We ordered the wrong size steps, we subcontract to subcontractors who have to come in on the train from Southampton (good luck with that), and our subcontractors can’t agree between themselves who is responsible for removing the wobbly bridge. Suck it up and enjoy those price rises…

13 Comments

Filed under blackheath