“Can I have two tickets from the boundary of zone three to three bridges please? I’ve got an annual gold card.”
He gives me two tickets from Blackheath, costing over £18, instead of £13.
When I question it, I’m told its because I’ve only got one annual gold card.
“But my wife has one too- she’s travelling with me!”
“If I can’t see it, you can’t have it. It’s policy”.
So I cancelled both tickets, go and get my wife’s card, and finally buy the correct tickets.
Why can’t I choose the start and end location of any ticket I choose to purchase? With a single annual gold card, I’m entitled to up to three off peak discounted tickets if the other people are travelling with me.
We pay £2,800 a year to the train companies to be treated like criminals.