Daily Archives: December 21, 2013

World class customer service

“Can I have two tickets from the boundary of zone three to three bridges please? I’ve got an annual gold card.”

He gives me two tickets from Blackheath, costing over £18, instead of £13.

When I question it, I’m told its because I’ve only got one annual gold card.

“But my wife has one too- she’s travelling with me!”

“If I can’t see it, you can’t have it. It’s policy”.

So I cancelled both tickets, go and get my wife’s card, and finally buy the correct tickets.

Why can’t I choose the start and end location of any ticket I choose to purchase? With a single annual gold card, I’m entitled to up to three off peak discounted tickets if the other people are travelling with me.

We pay £2,800 a year to the train companies to be treated like criminals.

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