SouthEastern don’t bother to tell passengers what’s happening

Excellent post at 853blog about the hopeless lack of info by SouthEastern:

You have dynamic message board displays. Why don’t you use them?

You have an information post. Why doesn’t it work?

You have a PA system. When it eventually crackles into action, why is the person operating it barely able to speak, and the volume too low?

I know why. We aren’t your customers. You don’t give a shit about us. The only thing you care about is the cosy negotiation between the government’s rail regulators (who want less public subsidy of the railways), and your lawyers, who will find every possible loophole in the operating agreements.

Start again. Nationalise the lot of them.


Filed under blackheath

6 responses to “SouthEastern don’t bother to tell passengers what’s happening

  1. Nick

    Is SouthEastern not still nationalised? I thought it was after the previous mob got kicked out, and that’s why the service got so much better.

    Lack of information yesterday and today has been pitiful, though. The two web sites say “disrupted” and “contingency timetable”, but neither actually says what times trains are running.

  2. Saqib

    Follow them on twitter : @uktr_southeast . They seem to send a lot of frequent updates .. It’s an “Unofficial feed” of disruption to Southeastern Railway rail services.

  3. Pingback: Commuters Left High And Dry By Southeastern Trains | Londonist

  4. Pingback: Southeastern boss to be summoned to Westminster « 853

  5. Nick

    Who is “them”? I thought the Southeastern twitter account was @NRE_Southeastrn.
    I don’t see an unofficial feed of information about buses near Swanley being a substitute for real information about what service are actually running from Westcombe Park.

  6. Bob Land

    Just read this on the BBC website.

    I quote
    “Southeastern passengers meet with train bosses

    Southeastern spokeswoman Sarah Boundy said: “We take into account people’s experiences and for those people stuck on trains when we’ve had their names and addresses… we’ll write to them and say sorry.”
    She said the firm would be carrying out a review of its service to try and learn from it.”

    Her last sentence is really staggering, the trains have been running from Blackheath etc to London and vice versa in the winter for donkeys years,
    how much more does she or they expect to learn ?

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