Excellent post at 853blog about the hopeless lack of info by SouthEastern:
You have dynamic message board displays. Why don’t you use them?
You have a PA system. When it eventually crackles into action, why is the person operating it barely able to speak, and the volume too low?
I know why. We aren’t your customers. You don’t give a shit about us. The only thing you care about is the cosy negotiation between the government’s rail regulators (who want less public subsidy of the railways), and your lawyers, who will find every possible loophole in the operating agreements.