Tag Archives: trains

World class customer service

“Can I have two tickets from the boundary of zone three to three bridges please? I’ve got an annual gold card.”

He gives me two tickets from Blackheath, costing over £18, instead of £13.

When I question it, I’m told its because I’ve only got one annual gold card.

“But my wife has one too- she’s travelling with me!”

“If I can’t see it, you can’t have it. It’s policy”.

So I cancelled both tickets, go and get my wife’s card, and finally buy the correct tickets.

Why can’t I choose the start and end location of any ticket I choose to purchase? With a single annual gold card, I’m entitled to up to three off peak discounted tickets if the other people are travelling with me.

We pay £2,800 a year to the train companies to be treated like criminals.

8 Comments

Filed under blackheath

The gravy train continues

As you may recall, I had a lovely £50 voucher from my last disastrous long distance train journey. As I could only redeem it in a station, I checked the prices on Monday morning using thetrainline (£150), then popped over to the station on Tuesday to purchase the tickets.

Guess what? They’d gone up by £50 overnight.

6 Comments

Filed under blackheath

The gravy train

photo (20)
You remember the little bit of wind we had a couple of weeks ago? All the train companies in the South East switched to emergency timetables just in case, and havoc ensued. My train was massively late, so I filled in the Delay Repay form on the Nationalised French Rail Operator’s website.

Of course, it’s not really the nationalised French rail operator. I mean, we all know that free markets win out, and that the railway companies in the UK were privatised, so how could that possibly be true?

Except that it kind of is. Your season ticket for £1,424 goes to SouthEastern. SouthEastern are owned by Govia. Govia are owned by the Go-Ahead Group (65%) and Keolis (35%). And Keolis (keep up at the back) is majority owned by SNCF, the French equivalent of what used to be British Rail.

I’ve just paid £1,424 for a season ticket – that’s more than most people pay for a month’s rent in London. Then I receive a token for £1.10, which I can ONLY redeem with SouthEastern trains, and will be valid for exactly 12 months. It’s not even redeemable online.

How is this going to encourage the only train company that I use regularly to improve its service? In the notoriously left-wing rag City A.M., Alister Heath laments:

There is sadly mass support for nationalisation and price controls

There is also huge support for the nationalisation of the railways, at 66-23; again, not surprising given the weird public-private mish-mash that characterises the industry, the subsidies, the lack of transparency and accountability (who is in charge? Network Rail? The train firm?), the awful service and the lack of choice. We need a new deal for our railways – but state ownership was a disaster during the decades when it was tried.

Here’s the full YouGov poll.

Yes Alistair, it was a catastrophe… Except that Britain now has the most expensive fares in Europe, says the Telegraph.

The Go-Ahead Group (such a dumb name) which Southeastern is part of, made pre-tax profits of £82 million last year, and proposed to give a share dividend to investors of 81p per share. They’re doing just fine.

Keolis, the French part of South Eastern, made profits of 287m Euro in 2012.

Our rail system was a national asset. The market for rail companies isn’t working for anyone except its shareholders, more than 30% of which in our neck of the woods is now owned by the French government, and run for a profit, which is extracted from your pocket, into the French government’s.

11 Comments

Filed under blackheath

Blackheath commuters! You need this!

If you have an iPhone and you use public transport in London, you need this app:

http://citymapper.com/

(Update: There’s an Android version too)

2 Comments

Filed under geek, transport

If you have a season ticket on your oyster card

Very useful information, via Diamond Geezer:

This guide shows you how to get a third off any single off-peak rail travel using your oystercard, if you already have a 16-25 Railcard, Disabled Railcard, a Gold Card, HM Forces Railcard, or a Senior Railcard.

But you have to go and ask a human being for it, in a station. Which is daft… It’s almost like they don’t want you to use it!

I love the fact that the guide includes step-by-step button-pushing instructions for the station staff.

3 Comments

Filed under transport

Why I’m voting for Ken

http://en.wikipedia.org/wiki/Newt
Every day through London, I take the train and the tube. I see almost everyone reading free papers – The Metro or the Evening Standard. And almost every day I look over their shoulders and spot a pro-Boris or anti-Ken story.

The London Mayor’s main role is effectively that of a transport tzar. I’ve never seen Boris on public transport. That is to say, I’ve seen him on TV on public transport… But I’ve never actually seen him using it to get from A to B on his own, when a camera wasn’t on him. Maybe he does, maybe our paths never cross. But I’ve seen Ken. On his own. With an umbrella on the tube. More than once.

This reason, coupled with the price-rises for the poorest attitude of Boris, makes me think that Ken can’t be a worse option. Plus I feel sorry for him over the alliterative bicycles.

So I’m voting Ken. And this blog is the tiny mouthpiece I have to tell you about it, as I’m not an oligarch, and can’t afford to own a free newspaper. I can take some small comfort from the fact that a few thousand people will read this as a counterbalance, even though I’m still not sure why you’re all here. Thanks.

PS – Some reasons to vote Boris here.

22 Comments

Filed under blackheath, politics

No trains to London Bridge for two years?

UPDATE: My headline is excessive… There will be trains, but fewer. Please read the comments to get a better picture of the situation. Please remember at all times that I know very little about anything, and I rely on readers for most of my info!

It looks as though Blackheath trains to Charing Cross might not be stopping at London Bridge in 2015-2016.

Andrew writes:

Just writing to bring to your attention what I found on the Network Rail website:
http://www.networkrail.co.uk/aspx/12179.aspx
It looks like they have planned a severe deterioration in the train service planned in 2015/6 during the rebuilding of London Bridge railway station and if we want to fight this we need to do something now. Basically for two years our trains won’t stop at London Bridge which will make it a nightmare for me to get to work and represent a big deterioration in an already very poor train service.

More on Brockley Central last week:

When the work is completed, the services will come back on line, but we’re still looking at as much as three years of disruption, when London Bridge effectively becomes a terminus, forcing everyone travelling to the West End in to a tube station that is already a severe pinch point to complete their journey or persuading even more people to use the East London Line, which is already nearing maximum capacity.

Based on a spot from from SouthEastCentral.

31 Comments

Filed under blackheath, transport