Tag Archives: train

World class customer service

“Can I have two tickets from the boundary of zone three to three bridges please? I’ve got an annual gold card.”

He gives me two tickets from Blackheath, costing over £18, instead of £13.

When I question it, I’m told its because I’ve only got one annual gold card.

“But my wife has one too- she’s travelling with me!”

“If I can’t see it, you can’t have it. It’s policy”.

So I cancelled both tickets, go and get my wife’s card, and finally buy the correct tickets.

Why can’t I choose the start and end location of any ticket I choose to purchase? With a single annual gold card, I’m entitled to up to three off peak discounted tickets if the other people are travelling with me.

We pay £2,800 a year to the train companies to be treated like criminals.

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Snakes on a train

Several reports of a man carrying a snake in Blackheath today:

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Booming Boris Everywhere

Bloody Boris banging on at the station
So far, I have heard Boris say “Hi folks” whilst waiting for trains at Blackheath.  I’ve heard him say “Hi folks” as I interchange at London Bridge.  I’ve heard him say “Hi folks” at Charing Cross whilst making my way to the underground.  I’ve heard “Hi folks” as I scurried through at least three tube stations.

And I could just about get by with the occasional grumble on Twitter to maintain my sanity.  But today, after hearing it three times at three different stations, I took a bus to Sainsbury’s.  The bus was full.  It was too hot. Everybody was standing.  And then, along came the aristocratic old Etonian who read Classics at Oxford calling me his “folk”.

I’m not his folk, and he isn’t mine.  I never will be.  It was only on the bus when I realised what a disaster the “Hi folks” recorded messages are.  They make you feel as though you are living in a police state.  I feel like I’m being told how to think, without any control over when I hear it.  It’s the same message everywhere, and it doesn’t change.  It’s relentless.  And it’s starting to terrify me.

I realise that we live in a democracy, and that we’re lucky to do so.  But playing the announcements everywhere with such ease demonstrates that most of the equipment is in place to remove our democracy at any time.  All the machinery necessary to tell you how to feel, and what to think is sitting there, and is ready to go.  And that scares the life out of me.

And it’s weird, because that Tannoy system has probably been set up for years, but I’d never noticed it until I heard it on the bus for the fourth time today.

Charing Cross photo by Flickr user Mike_fleming.  Booming Boris Johnson from Wikipedia.

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Filed under blackheath, Olympics, transport

Longer platforms at Blackheath?

Another interesting story on the Blackheath Village Residents Group site:

Network Rail has distributed this letter to residents living close to the station, advising that work will shortly be underway to lengthen the platforms to take 12 coach trains.

Didn’t they extend it to take 12 cars back in 2010?

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Filed under blackheath, planning, transport

Get the sliding door reopened


I’m using the excellent new FixMyTransport to persuade Southeastern to get SouthEastern to re-open the sliding blue door!

Who wouldn’t love a website with the tag line “Euston we have a problem”?!

Can anyone explain to me why it would be a good idea to permanently close the side exit from Blackheath station by barricading it with a bannister? Tired commuters on their way home used to love gasping out into the open air. It makes no sense to keep it locked, and makes us miserable!

Please come and support me at

http://www.fixmytransport.com/campaigns/lets-get-southeastern-to-re-open-the-sliding-blue-

Thanks!

PS – The shortened version is bit.ly/openthisdoor which would probably fit on a sticker :)

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The age of Steam returns to Blackheath (fleetingly)


A steam train is set to chug through Blackheath on Sunday morning. More info on 853blog, and IanVisits. (Video shows the 2009 appearance by YouTube user Vickyanand)

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Filed under blackheath, events, things to do, transport

Steaming through Blackheath Station


Chris writes:

“Just happened to be waiting for a train the other day at Blackheath station when a steam train came rushing through. It was the Cathedrals Express (apparently travels to Cathedral cities) – managed to get a pic – came out OK for a rushed mobile pic I think, quite evocative of a bygone age”

A trainspotting friend of Chris’ then added:

“It is fantastic – this is Tornado, the newly built steam locomotive – between trips on the main line, it is sometimes kept at Hither Green – probably it was on its way back from central London and was taking a long way round via Dartford so that it could be turned and would end up facing in the right direction.”

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