Here’s one from Philtocapacity on twitter:
Another interesting story on the Blackheath Village Residents Group site:
Network Rail has distributed this letter to residents living close to the station, advising that work will shortly be underway to lengthen the platforms to take 12 coach trains.
Didn’t they extend it to take 12 cars back in 2010?
This morning Mrs Bugle’s train to Charing Cross mysteriously became a train to Victoria. The driver apologised for the ”total mess causes by this, on behalf of the company”.
I’m starting to think that the fireworks conspirators may have a point…
No trains today. Angry line of “customers”. They’ve all touched in, because there is no sign on the oystercard reader. Touching out again will cost them £1.30. “Why don’t you put a sign on the reader?”
“The management don’t want us to.”
There is no independent thought within the Borg.
I went to meet the managers. A nice bloke from National Rail wrote down my problem with the sliding door on a piece of paper, and said he’d tell someone. The person I spoke to from SouthEastern trains said that they don’t have a Passengers Panel. They suggested filling out the web-form on their site, or writing a letter. On paper. In 2011!
Fixmytransport.com need an email address to send things to – they can’t work with webforms yet. They mentioned Passenger Focus and London Travel Watch as possible alternatives, and gave me the email address of the head of communications – sarah (dot) boundy (at) southeasternrailway.co.uk
Please could you find a way to allow fixmytransport.com to contact SouthEastern Railways directly?
It’s a great site, designed by the people who make the democracy-based writetothem.org theyworkforyou.com and fixmystreet.com
The reason I’m asking is because there are more than 30 people at Blackheath Station who would really like SouthEastern to reopen the sliding blue door on the ramp up from the Kent-bound platform!
As pointed out on the newly formed myblackheath blog (hopefully not run by estate agents), SouthEastern Trains are holding a Meet The Managers morning at Charing Cross station on Thursday (tomorrow) from 8am-10am. This is a monthly event whereby the SouthEastern managers stand around explaining that very few things are their fault, most things are either due to the government’s reduction of state subsidy, or Network Transport’s problems.
Please try and speak to them tomorrow if you can… A few things to consider:
* SouthEastern are owned by Govia. Govia is owned by Go-Ahead Group and Keolis. These two companies made a profit of £23.5m and £93m (€106m) respectively last year. These figures are both up from 2009. For bittersweet irony check this out: Keolis is majority owned by France’s nationalised state transport provider, SNCF. So France is allowed to have a nationalised rail system, but takes profit from our privatised system.
* Network Rail own Blackheath station, but it is managed and run by SouthEastern (see how nothing is one organisation’s fault?)
* They don’t like speaking to bloggers or press at these events. They also don’t like tape recorders. Go as an individual. Here’s an idea: wear your iphone headphones around your neck, and hit record before you wander up…
* Ask them how fixmytransport.com should contact southEastern. So far they don’t seem to be responding to any messages!
I’m using the excellent new FixMyTransport to persuade Southeastern to get SouthEastern to re-open the sliding blue door!
Who wouldn’t love a website with the tag line “Euston we have a problem”?!
Can anyone explain to me why it would be a good idea to permanently close the side exit from Blackheath station by barricading it with a bannister? Tired commuters on their way home used to love gasping out into the open air. It makes no sense to keep it locked, and makes us miserable!
Please come and support me at
PS – The shortened version is bit.ly/openthisdoor which would probably fit on a sticker :)
Following on from yesterday’s nonsense, there’s another PR inflected piece of tosh here:
But with an added helpful soundbite from those experts in timeliness, SouthEastern trains. Vince Lucas, service delivery director, enthuses:
“For our passengers at Blackheath the completion of this project is a real improvement that they can see for themselves. The station is vital to the local community and encouraging more and more people to use trains has to be a good thing. As with other stations which have benefited from similar schemes, we are sure that more passengers will now start to use the train to get around.”
Yes it’s great Vince. I’m sure I will continue to choose SouthEastern over and above the wide range of other train operating companies available to me from Blackheath station, skipping down the beautifully rendered steps as I do so.
Spotted by Joshua – hopefully it will be truly independent.